Ditech announced today that it has been named by LendingTree® as winner of the Top 10 Customer Satisfaction Award, designating the company as one of the most highly ranked lenders in the third quarter of 2015. This marks the second consecutive quarter in which ditech has received the honor.Ditech relaunched less than two years ago, with customer satisfaction as a top priority when the brand was reintroduced to the market.
“Receiving the award last quarter was an honor in itself, but being named to the list for the second consecutive quarter is something we’re exceptionally proud of,” said Rich Smith, Chief Marketing Officer at ditech. “From the beginning, we have strived to create the most pleasant and helpful customer experience, because we know buying a home can be a stressful time. It is very gratifying to see that our emphasis on service is noticed and appreciated by customers.”
The Top Ten list, based on customer reviews, is developed by weighing average review ratings and the volume of reviews of the more than 350 lenders in LendingTree's network. Customers rate lenders on mortgage rates, fees and closing costs, responsiveness, customer service and overall experience.
Ditech Financial LLC (“Ditech”) makes financially sound homeownership possible for millions of customers. Ditech is a well-known lender and servicer of residential mortgages. With over 5,000 employees in locations across the U.S., the company provides residential mortgage products through a team of home loan specialists who are easily accessible by phone (1-800-700-9212), online, and in-person. Additionally, Ditech’s Correspondent Lending Division partners with 600+ financial institutions nationwide, providing capital market expertise. Ditech is the 5th largest non-bank mortgage originator and the 7th largest servicer, most recently receiving a 5-star designation under Fannie Mae’s Servicer Total Achievement and Rewards Program. Ditech is owned by Walter Investment Management Corp. (NYSE: “WAC”), a leading diversified mortgage banking firm. For more information, please visit www.ditech.com.